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Please have a look at our How To Use page.

Can I leave my baby unattended in this Diaper Bag?

When your baby is in the expanding section, under no circumstance should you leave them unattended for safety reasons. Our Aifi Diaper Bag is not meant to be used as a crib. It is an alternative for many things, but sleeping and unsupervised lounging is not one of them.  

How do I return or exchange a defective item?

Our return policy lasts 14 days beginning only when our package is delivered to your address. Read the full refund policy here

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express. We also accept PayPal.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

Where do you ship from?

Our bags are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. Primarily we ship out from fulfillment centers in New Jersey, United States. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines in Guangzong. These orders are sent with Premium YunExpress or 4px shipping.

What if the item I ordered arrives broken or damaged?

We'll make it up to you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 14 days of receiving that item.